With HKGI’s continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:
Key Responsibilities:
- Provide front-line IT support, addressing user inquiries via calls, Microsoft Teams and emails
- Troubleshoot and resolve hardware, software, and IT services issues
- Support Windows desktops, Microsoft Office, business applications, and peripheral devices
- Manage user account and access control
- Maintain IT equipment, servers, and basic network connectivity
- Assist with server troubleshooting and Active Directory administration
- Track and update support requests in the service desk system
- Manage hardware and software inventories
- Collaborate with other members of the Enterprise IT Services team on technical support and system implementation
- Adhere to IT security policies and procedures to protect sensitive information
- Perform any other duties assigned by senior officer
Requirements:
We are seeking a high-calibre candidate for the post of IT Support Engineer who possesses:
- A diploma or above in Computer Science, Information Technology, or related fields
- At least 2 years of experience in IT support
- Strong proficiency in Microsoft Windows environments and Microsoft 365 ecosystem, including Microsoft Teams, SharePoint, OneDrive, Intune
- Strong problem-solving skills, a sense of responsibility, and a team-oriented attitude
- Availability to work on weekends as needed
Preferred Certifications and Skills:
- Microsoft 365 certifications (e.g., MS-100, MS-101, or Modern Desktop Administrator Associate)
- Cisco Certified Network Associate (CCNA) certification
Office Location: Hong Kong Science Park, Shatin
Remuneration:
Successful candidate will be offered attractive remuneration and be appointed on an initial two-year contract (subject to mutual agreement for contract renewal).
Application:
Interested parties should send full resume enclosing current and expected remuneration together with availability to recruitment3@genomics.org.hk on or before 1 April 2026. Only shortlisted candidates will be notified.
Data collected will be used for recruitment purpose only.